Eleanor Shellstrop (Kristen Bell), an ordinary woman, enters the afterlife and is sent to the Good Place -- which is definitely not where she belongs. While hiding in plain sight from Michael (Ted Danson), the wise architect of the Good Place who is unaware that he's made a mistake, she's determined to shed her old way of living and discover the awesome person within. Helping Eleanor navigate her new surroundings are Chidi (William Jackson Harper), her kind, open-hearted "soulmate" who sees the good in people but finds himself facing quite a dilemma; her frustratingly perfect new neighbors, Tahani (Jameela Jamil) and Jianyu (Manny Jacinto); and Janet (D'Arcy Carden), a walking, talking source for all the knowledge in the universe.
Eleanor (Kristen Bell) tries to prove to Chidi (William Jackson Harper) that she is worthy of his help. Meanwhile, Tahani (Jameela Jamil) and Jianyu (Manny Jacinto) try to help Michael (Ted Danson) feel better about the unknown flaw in his Neighborhood.